Purchase Protection Policy

At Beluga Vapes, we are committed to delivering premium products and exceptional customer service. Every order is carefully inspected before shipment to ensure it meets our quality standards. If you experience an issue with your purchase, we are here to help. Please review our Refund & Return Policy below.

Return Eligibility

We accept eligible return requests within 15 days of the confirmed delivery date. To qualify for a return, products must remain unused, unopened, and in their original condition with all original packaging, labels, and seals intact. Returns that do not meet these requirements may not be approved.

Damaged, Defective, or Incorrect Items

We take great care in preparing every order; however, if your package arrives damaged, defective, or you receive an incorrect item, please notify our customer support team within 48 hours of delivery. To help us resolve the issue quickly, please provide your order number along with clear photographs of the product, packaging, and shipping label. Once your claim has been reviewed and approved, we will work promptly to provide an appropriate resolution.

Refund Process

After an approved return has been received and inspected, your refund will be processed to the original payment method used for the purchase. Depending on your financial institution or payment provider, it may take several business days for the refunded amount to appear in your account.

Exchanges

If you receive a product that is damaged, defective, or different from what you ordered, we will gladly arrange a replacement, subject to product availability. Our goal is to ensure you receive the correct product in excellent condition as quickly as possible.

Non-Returnable Products

For health, hygiene, and product safety reasons, we cannot accept returns on items that have been opened, used, modified, or tampered with after delivery. Additionally, clearance items, promotional products, gift cards, and products marked as final sale are not eligible for return or exchange unless required by applicable consumer protection laws.

Order Cancellations

Orders may be canceled only before they enter processing or shipment. Once an order has been prepared for fulfillment or dispatched, it can no longer be canceled. If you need to request a cancellation, we encourage you to contact our support team as soon as possible.

Return Shipping

When a return is approved, detailed return instructions will be provided by our customer support team. If the return is the result of our error, such as an incorrect or defective product, we will provide the appropriate return solution. For all other approved returns, return shipping costs may be the responsibility of the customer unless otherwise stated.

Contact Our Support Team

If you have any questions regarding this Refund & Return Policy or require assistance with your order, our customer support team is available to help Sales@belugavapes.com. We are dedicated to providing timely assistance, resolving concerns efficiently, and ensuring every customer enjoys a secure, reliable, and professional shopping experience with Beluga Vapes.

Thank you for choosing Beluga Vapes. We appreciate your trust and remain committed to delivering premium products backed by dependable customer support and quality service.